Professional Services Refund Policy

At Salesbotics.io ("we," "us," or "our"), we offer professional services such as custom storefront design, graphics, and other tailored solutions (collectively, the "Professional Services") separate from our e-commerce platform subscription fees. This Professional Services Refund Policy governs payments and refund conditions for these services. Please note that this policy is distinct from our Platform Refund Policy, as Professional Services and Platform fees are invoiced separately and cannot be combined. For questions, contact us at [email protected].

1. Overview

Our Professional Services are custom, one-time deliverables tailored to your specific needs. Due to the personalized nature of this work, all payments for Professional Services are non-refundable under any circumstances once work has begun. This policy ensures clarity and fairness for both parties.

2. Payment Terms

Before we commence any Professional Services work, you are required to:

• Pay 30% of the total agreed-upon price as an upfront, non-refundable deposit.
• Agree to the scope of work and total price via a separate invoice issued specifically for Professional Services.

The remaining 70% of the total price is due upon project completion, as outlined in the invoice. Work will not begin until the 30% deposit is received.

3. No Refunds for Professional Services

Under no circumstances will refunds be issued for Professional Services, including but not limited to:

• Changes in your business needs or preferences after work begins.
• Dissatisfaction with the delivered work once it aligns with the agreed scope.
• Cancellation of the project by you after the 30% deposit is paid.
• Delays caused by your failure to provide necessary materials or feedback.
• Any other reason, unless required by applicable law (see Section 6).

The 30% deposit and any subsequent payments are non-refundable once work commences, as they compensate for the time, resources, and expertise allocated to your project.

4. Separation from Platform Fees

Professional Services costs are entirely separate from Platform subscription fees:

• Platform fees cover access to our e-commerce platform and are governed by the Platform Refund Policy.
• Professional Services fees cover custom work (e.g., storefront design, graphics) and are invoiced separately.
• These fees cannot be combined or offset against each other under any circumstances.

5. Project Cancellation

If you choose to cancel a Professional Services project:

• Before Work Begins: You may cancel before we start work and request a refund of the 30% deposit, provided no resources have been allocated. This must be requested in writing within 7 days of payment.
• After Work Begins: No refunds will be issued for the deposit or any additional payments, and you remain liable for the full agreed price if work is completed.

6. Legal Exceptions

Refunds will only be issued if required by applicable law (e.g., consumer protection regulations in your jurisdiction). In such cases, we will comply with legal mandates, but this does not alter our no-refund policy under normal circumstances.

7. How to Request Clarification or Cancellation

To discuss your Professional Services project, request cancellation before work begins, or seek clarification, contact us at [email protected] with:

• Your account email and project details.
• A brief explanation of your request.
• Proof of payment (e.g., invoice or transaction ID), if applicable.

Any eligible refunds (e.g., pre-work cancellation) will be processed within 7–10 business days to the original payment method.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted here with an updated "Last Updated" date. Your continued engagement with our Professional Services after changes constitutes acceptance of the revised policy.

9. Contact Us

For questions about this Refund Policy or Professional Services, please reach out to us at:

• Email: [email protected]