Platform Refund Policy

At Salesbotics.io ("we," "us," or "our"), we strive to ensure your satisfaction with our e-commerce platform (the "Platform"), accessible at https://salesbotics.io. This Refund Policy outlines the conditions under which refunds may be issued for subscription fees and other charges related to your use of our Services. This policy is part of our Platform Terms and Conditions. If you have questions, please contact us at [email protected].

1. General Refund Policy

We offer refunds under specific circumstances to ensure fairness while maintaining the sustainability of our Services. Unless otherwise stated or required by applicable law, all payments for subscriptions and fees are non-refundable after the refund period outlined below.

2. Subscription Refunds

For subscription plans, the following applies:

• 10-Day Money-Back Guarantee: If you are not satisfied with the Platform, you may request a full refund within 30 days of your initial subscription purchase. This applies only to your first subscription term and not to renewals or additional services.
• After 10 Days: No refunds will be issued for subscription fees paid after the initial 10-day period, including for unused portions of the subscription term.
• Auto-Renewals: Subscriptions automatically renew unless canceled before the renewal date. Refunds are not available for auto-renewed terms unless required by law.

3. Transaction Fees and Third-Party Charges

Transaction fees (e.g., payment gateway fees from Stripe or PayPal) and other third-party charges incurred through your store are not managed by Salesbotics.io and are non-refundable through us. Please contact the relevant third-party provider for their refund policies.

4. Add-Ons and Additional Services

Purchases of add-ons, premium features, or additional services (e.g., custom domain fees, extra storage) are non-refundable unless:

• The service was not delivered as promised due to an error on our part.
• You request a refund within 7 days of purchase, and the add-on has not been used.

5. Cancellation and Refunds

You may cancel your subscription at any time via your account settings or by contacting us. Cancellation takes effect at the end of your current billing cycle, and no pro-rated refunds will be issued for the remaining period unless required by law. To qualify for a refund under the 30-day guarantee, you must request it before cancellation.

6. Exceptions

Refunds may be granted outside the standard policy in the following cases:

• Service Failure: If the Platform is unavailable for a significant period (more than 48 consecutive hours) due to our fault, we may offer a pro-rated refund or credit at our discretion.
• Legal Requirements: Where applicable laws (e.g., consumer protection regulations) mandate a refund, we will comply.

7. How to Request a Refund

To request a refund, contact us at [email protected] with:

• Your account email and store name.
• A brief explanation of your refund request.
• Proof of purchase (e.g., invoice or transaction ID), if applicable.

Refund requests are typically processed within 7–10 business days. Approved refunds will be issued to the original payment method.

8. Non-Refundable Circumstances

Refunds will not be provided for:

• Failure to cancel before auto-renewal.
• Changes in your business needs or dissatisfaction after the 30-day period.
• Violations of our Platform Terms and Conditions leading to account termination.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted here with an updated "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance of the revised policy.

10. Contact Us

For refund inquiries or questions about this policy, please reach out to us at:

• Email: [email protected]